Legal notice

1. Legal Notice / Business Information

This information is provided so customers can identify and contact the business behind this website, as required for distance selling in the UK.

Trading name: Gentle Collections Website: fwh3dt-0d.myshopify.com Business owner / trading status: Bright Donkor, trading as a sole trader Address for correspondence: see note below. Email: donkorbright900@gmail.com Telephone: 07424 996 262

Note on your address: UK distance-selling rules require a geographic address where the business can be contacted. If you operate from home and do not wish to publish your home address, consider a virtual business address or PO box. Decide this before publishing.

2. Privacy Policy

Gentle Collections ("we", "us", and "our") is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.

2.1 Who is responsible for your data

The data controller is [CONFIRM — Bright Donkor trading as Gentle Collections / Gentle Collections Ltd]. Contact us about data matters at donkorbright900@gmail.com.

2.2 What we collect

Order and account information: name, billing and delivery address, email address, telephone number, and order history.
Payment information: processed securely by our payment providers. We do not store full card details on our systems.
Technical information: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
Marketing information: your contact details and preferences, where you have signed up to hear from us.

2.3 How we use your data and our lawful basis

To process and deliver your orders, and provide customer service — performance of a contract.
To meet legal and tax obligations, such as keeping sales records — legal obligation.
To send marketing emails or SMS, where you have opted in — consent. You can withdraw consent at any time using the unsubscribe link or by contacting us.
To improve and secure our website, and prevent fraud — legitimate interests.

2.4 Who we share data with

We share data only with service providers who help us run the store, including:

Our e-commerce platform (Shopify);
Payment processors;
Delivery and fulfilment partners;
Email/marketing platform [name your provider — e.g. Klaviyo];
HMRC and other authorities where legally required.

We do not sell your personal data. Some providers may process data outside the UK; where they do, appropriate safeguards (such as standard contractual clauses) are in place.

2.5 How long we keep data

We keep order and transaction records for at least six years to meet UK tax requirements. Marketing data is kept until you unsubscribe or ask us to delete it.

2.6 Your rights

Under UK data protection law you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. To exercise any right, email donkorbright900@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

2.7 Cookies

Our website uses cookies to make it work, remember your basket, analyse traffic, and (with your consent) support marketing. You can manage cookies through the banner shown on your first visit and in your browser settings. [Confirm your cookie banner is active — Shopify provides one via Settings → Customer privacy.]

Action point: As an online retailer processing customer data, you may be required to pay the ICO's annual data protection fee. Check your status at ico.org.uk.

3. Terms & Conditions (Terms of Service)

These terms govern your use of this website and any purchase you make from Gentle Collections. By placing an order you agree to them.

3.1 About us

This website is operated by Bright Donkor trading as Gentle Collections / Gentle Collections Ltd. Contact details are in the Legal Notice above.

3.2 Ordering

All orders are an offer to buy, which we may accept or decline.
A contract is formed only when we send an order confirmation or dispatch your goods.
We may refuse or cancel an order, for example if an item is out of stock or a pricing error has occurred. If we cancel, we will refund any payment in full.

3.3 Prices and payment

Prices are in pounds sterling (GBP) and include VAT where applicable.
Delivery charges are shown at checkout before you pay.
Payment is taken at the time of order through our secure payment providers.

3.4 Products

We take care to describe and picture products accurately, but slight variation in colour and packaging may occur.
Our products are cosmetics. They are not medicines and are not intended to diagnose, treat, or cure any condition. Always read the label and ingredient list, and patch-test before use. If you have a known allergy or a skin condition, seek professional advice.
If you experience irritation, stop use. [Confirm wording matches your actual products.]

3.5 Your statutory rights

Nothing in these terms affects your legal rights as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Goods must be of satisfactory quality, fit for purpose, and as described.

3.6 Liability

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence. Otherwise, our liability for any order is limited to the price paid for that order.

3.7 Intellectual property

All content on this website — text, images, logos, and branding — belongs to Gentle Collections or its licensors and may not be reproduced without permission.

3.8 Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. [Adjust if you are based in or selling primarily within Scotland or Northern Ireland.]

3.9 Changes

We may update these terms from time to time. The version in force at the time of your order applies to that order.

4. Returns & Refunds Policy

We want you to be happy with your purchase. This policy sits alongside, and does not reduce, your legal rights.

4.1 Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations 2013, you may cancel most orders within 14 days of receiving the goods, for any reason. To cancel, email donkorbright900@gmail.com with your order number. You then have a further 14 days to return the goods.

4.2 Important exception for cosmetics — sealed goods

For hygiene and health reasons, cosmetic and skincare products that have been unsealed or opened after delivery cannot be returned under the cooling-off period, unless they are faulty. Sealed, unopened products in their original condition can be returned within the period above. [CONFIRM this matches how you package and seal your products.]

4.3 Faulty or incorrect items

If an item arrives faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015 — including a refund if you reject the item within 30 days. Contact us with your order number and a photograph of the issue and we will put it right at no cost to you.

4.4 Return shipping

For cancellations under the cooling-off period, you are responsible for return postage unless the item is faulty.
For faulty or incorrect items, we cover return postage.
We recommend obtaining proof of postage, as we cannot be responsible for items lost in return transit.

4.5 Refunds

Approved refunds are made to your original payment method within 14 days of us receiving the goods back, or of you providing proof of return. Refunds include standard delivery charges where the whole order is cancelled within the cooling-off period.

4.6 How to return an item

Email donkorbright900@gmail.com with your order number and reason. We will confirm the return address and next steps. [Set out your return address here once confirmed.]

5. Shipping & Delivery Policy

5.1 Where we ship

We currently ship to the United States, Canada and the United Kingdom.

Orders are processed within 3-7 working days. Orders placed on weekends or bank holidays are processed the next working day.

5.3 Delivery times and cost

Standard delivery: e.g. 2–5 working days
Tracked / express delivery: e.g. 1–2 working days

Delivery times are estimates and begin once the order is dispatched. They are not guaranteed and may be affected by the courier.

5.4 Tracking

Where a tracked service is used, we will email tracking details on dispatch.

5.5 Lost or delayed parcels

If your order has not arrived within 3-7 working days of the estimated delivery date, contact us at donkorbright900@gmail.com and we will investigate with the courier.

5.6 Incorrect address

Please check your delivery address at checkout. We cannot be responsible for orders delayed or lost due to an incorrect address provided by the customer.